Cancellations and Changes
Normally we entertain requests for cancellation or changes in your order if the order has not been processed. However, once processed, we cannot cancel or change an order. Special Orders cannot be cancelled at all.
Returns and Exchanges
Within 14 days of receipt of your order, you may return any book in its original condition for a full refund of the product cost (less shipping and handling). You are responsible for paying shipping charges to return the book to us. We regret that returns cannot be offered on special orders. If a discount was given when you purchased it (free shipping is a form of discount) then the discounted price will be refunded.
Please follow these steps to initiate a return:
Step 1: Go to your order page
If you do not have an account with us:
- Use the "Track my order(s)" form under "Account" to get a link to your order details. Fill out your order ID and click the --> arrow. You will get a secure link via email on the email address associated with the order.
If you have an account with us:
- Login to your account and access your order from the Orders link.
Step 2: Request an RMA
Request an RMA using the link to request refund in the order page.
When filling out the request, be sure to accurately select whether you are requesting a "Refund" or wanting to "Replace item"
Step 3: Wait for Approval
Once we receive the RMA request we will review it and approve it if it meets the criteria.
Step 4: Send the items back to us
Once the RMA is approved, please package the items carefully and ship them back to us. For your protection we recommend that you use FedEx or Insured Parcel Post for shipment. No refunds can be issued for items not received by Albalagh Bookstore. Please make sure that the items are returned securely and in good condition.
Ship the parcel to this address:
- Be sure to include the RMA number in the package.
- After you have sent the parcel, please inform us of that by sending an email to firstname.lastname@example.org
Step 5: Return complete
Once we receive the items, we'll issue the refund. You will be notified via e-mail of your refund.